We are keen on providing excellent customer service and maintaining a healthy customer relationship at all levels of our Company. If You are not satisfied with our Services, please contact Us and We will do your best to suggest a solution to the problem encountered.
Please note that the complaint must be provided not later than within 3 months of learning about a violation of Your rights.
You can provide a complaint:
You shall provide a complaint according to our standard Complaint form.
If the information contained in the Form is not deemed to be sufficient to adequately assess the situation, We will contact You via the preferred method of contact You chose in the Form.
Complaint shall be provided in Lithuania or English language. Response will be provided in the same language as the complaint.
If the complaint is provided by Your representative, please additionally provide a power of attorney.
The complaint will be investigated, and the response will be provided within 14 days from the date of receipt of Your complaint if Your are a Private client and within 30 days if You are a Business client.
If Your complaint is not satisfied, is partially satisfied or You have not received a response and You are a Private client, You can refer to the Bank of Lithuania that deals with disputes between consumers and financial market participants out of court. You can apply to the Bank of Lithuania within one year. You can find more information here.
If Your complaint is not satisfied, is partially satisfied or You have not received a response and You are a Business client, You can refer directly to court according to the headquarters of Verifo.
You can also apply to European online dispute resolution website.
Your complaint and all leading documents, response will be stored for 3 years from the provision of our final response to You.